Privacy Policy

Last updated: 11 August 2026

Daisy’s Meadow Retreat respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking or otherwise communicate with us.

This website is operated by Deborah Windibank, trading as Daisy’s Meadow Retreat, as a sole trader.

1. Who We Are

Daisy’s Meadow Retreat
Operated by: Deborah Windibank, Sole Trader

Business Address:
Romden Farm
Romden Road
Smarden
Kent
TN27 8RA
England

Website: www.daisysmeadowretreat.com
Email: daisysmeadowretreat@aol.com
Telephone: +44 7821 881968

For the purposes of UK data protection law, Deborah Windibank trading as Daisy’s Meadow Retreat is the data controller responsible for personal information collected in connection with the business.

2. Personal Information We Collect

When you make a booking or interact with our website, we may collect personal information including:

Your full name
Email address
Telephone number
Home or billing address
Booking and arrival/departure dates
Number of guests
Accommodation selected
Booking preferences or additional information you provide
Payment and transaction information
Records of communications relating to your booking

We do not routinely request medical information, health information or other special category personal data as part of the booking process.

You must be 18 years of age or over to make a booking with Daisy’s Meadow Retreat.

3. How We Collect Your Information

Personal information may be collected when you:

Make a booking through our website
Make a payment
Contact us by email or telephone
Communicate with us regarding your booking or stay
Visit and use our website
Accept analytics cookies or similar technologies through our cookie consent system

Our website and accommodation booking system are provided through Wix, including Wix Hotels.

Wix recommends that website privacy policies explain how visitor and customer information is collected, used, disclosed and managed.

4. How We Use Your Personal Information

We may use your personal information where necessary to:

Process and manage your accommodation booking
Process payments
Send booking confirmations and receipts
Contact you regarding your reservation
Provide check-in, access or arrival information
Make amendments to your booking
Deal with cancellations or refunds
Respond to questions relating to your stay
Provide customer service
Maintain accounting and transaction records
Meet tax, legal and regulatory requirements
Protect our property, guests and business
Respond appropriately to an accident, emergency or other incident
Maintain and improve the operation of our website

Under UK data protection law, organisations must have an appropriate lawful basis for using personal information.

Where we use your information to make or manage your booking, this will generally be because the processing is necessary to enter into or perform our contract with you.

Information may also be processed where necessary to comply with our legal obligations or where we have a legitimate business interest in operating and protecting Daisy’s Meadow Retreat.

Where consent is required, such as for certain analytics cookies, we will rely on your consent.

5. Payments

Bookings and payments made through our website are processed using Wix Hotels and Wix Payments.

The payment provider processes the information required to complete your transaction.

Daisy’s Meadow Retreat does not receive or store your complete credit or debit card details.

Payment providers may process your personal information in accordance with their own privacy and security practices.

6. Booking Communications

We may contact you by email or telephone where reasonably necessary in relation to your booking or stay.

This may include:

Booking confirmations
Payment information
Arrival and access instructions
Changes to your reservation
Cancellation information
Questions relating to your booking
Important information about your stay
Communications following an incident or issue

These are service communications relating to your booking rather than marketing messages.

Daisy’s Meadow Retreat does not currently operate a marketing newsletter and does not use booking details for routine promotional email or SMS marketing.

7. How We Store Your Information

Customer and booking information may be stored within the Wix platform, including Wix Hotels and the customer management systems associated with the website.

Wix therefore processes certain personal information in connection with providing the website, booking and payment services used by Daisy’s Meadow Retreat.

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

No online system can be guaranteed to be completely secure, but appropriate care will be taken when handling personal information.

8. How Long We Keep Personal Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected or where we are required to keep it for legal, taxation, accounting or regulatory purposes.

Booking, customer and transaction records will generally be retained for up to six years where required for accounting, taxation or record-keeping purposes.

Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate.

The ICO requires organisations to tell individuals about their retention periods and not retain personal information indefinitely without justification.

9. Who We May Share Your Information With

Daisy’s Meadow Retreat does not sell or rent your personal information.

Your information may be processed by companies that are necessary to provide our website, booking and payment services, including:

Wix
Wix Hotels
Wix Payments
Google Analytics, where you have consented to relevant analytics technologies

Personal information may also be disclosed where reasonably necessary to:

HM Revenue & Customs or another relevant tax authority
Emergency services in connection with an accident, emergency or incident
Law enforcement agencies or other authorities where disclosure is legally required
Professional advisers or authorities where necessary to establish, exercise or defend legal rights

We will only share information where we have an appropriate reason or legal basis for doing so.

10. Google Analytics

We use Google Analytics to help us understand how visitors use the Daisy’s Meadow Retreat website.

Depending on your cookie choices, Google Analytics may collect information such as:

Pages visited
Time spent on the website
How visitors arrived at the website
Approximate geographic location
Browser type
Device type
General website interaction and usage information

We use this information to understand website performance, identify how visitors interact with our website and improve the experience we provide.

Where consent is required, Google Analytics will only operate after you have provided the relevant consent through our cookie banner.

Wix states that where its cookie banner is being used, Google Analytics gathers data after a visitor provides the appropriate consent for the relevant cookies.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

Some cookies are essential for our website and booking system to operate correctly.

Other cookies, including certain analytics cookies, are non-essential and may require your consent.

Our website uses a Wix cookie consent banner which allows visitors to manage their preferences regarding non-essential cookies. Wix confirms that its Privacy Center allows visitors to accept or decline non-essential cookies.

The ICO states that consent for non-essential cookies must involve a clear, informed and positive action from the visitor.

You can change your cookie preferences using the cookie settings available on our website. You may also be able to manage cookies through your internet browser.

Further information may be provided in our Cookie Policy.

12. Social Media Links

Our website contains links to Daisy’s Meadow Retreat profiles on third-party social media platforms, which may include:

Facebook
Instagram
TikTok

These are links to external websites and services.

If you follow one of these links, the relevant social media provider may collect or process information about you in accordance with its own privacy policy.

Daisy’s Meadow Retreat is not responsible for the privacy practices of external websites or social media platforms.

13. Children

You must be 18 years of age or over to make a booking through Daisy’s Meadow Retreat.

Our services are not intended to be booked directly by children and we do not knowingly invite children to provide their personal information to us for the purpose of making a booking.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives individuals a number of rights regarding their personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of information where applicable
Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal limitations and exemptions. For example, we may be required to retain transaction or accounting records even if you ask us to delete your information.

The ICO confirms that individuals have rights including access to information about how their data is used, and the right to request erasure in certain circumstances.

To exercise your rights or ask a question regarding your personal information, please contact:

Email: daisysmeadowretreat@aol.com
Telephone: +44 7821 881968

We may need to verify your identity before responding to certain requests.

15. Complaints

If you have concerns about how Daisy’s Meadow Retreat has handled your personal information, please contact us using:

daisysmeadowretreat@aol.com

We will aim to investigate and resolve your concern.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

The ICO recommends that privacy information provides details about the relevant supervisory authority to which individuals can complain.

16. International Processing

Some of the technology providers used to operate our website, booking system, payments or analytics may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, the relevant provider is responsible for implementing appropriate safeguards as required by applicable data protection legislation.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including where:

Our services change
We introduce new website functionality
We use additional third-party providers
Our use of personal information changes
Legal or regulatory requirements change

The latest version will be published on this website and the “Last updated” date at the top of this Privacy Policy will be amended accordingly.

If we intend to use personal information for a materially new purpose, we will update our privacy information as required. The ICO states that organisations should update privacy information when they intend to use personal data for a new purpose.

18. Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:

Deborah Windibank trading as Daisy’s Meadow Retreat
Romden Farm
Romden Road
Smarden
Kent
TN27 8RA
England

Email: daisysmeadowretreat@aol.com
Telephone: +44 7821 881968
Website: www.daisysmeadowretreat.com